Articles

Training evaluation Training Evaluation The challenge of training: is it useful? Although in the business world all activities must be evaluated, the ones that require it most are those activities whose objective is to achieve improvements. We say this because in general they are additional activities, with extraordinary resources, which require time and demand investments…

Definition of training objectives Why do we train our employees?   In the corporate world, training is considered good practice, which means that no one questions its application. However, in order to design and implement truly effective training, we must go back to basics and reassess these issues: Why do we train our personnel? Or…

Relationship between customer needs and key processes Relationship between customer needs and key processes Customer needs The concept of customer needs is often associated with a marketing concept, i.e., with some kind of market research to identify what customers require in order to design products or services to meet that need. From an operational point…

Technical Services: Alignment between operational strategy and customer needs What do we understand by business strategy? The concept of business strategy comprises the overall purpose of an organization with a view to the market. It is for this reason that it is necessary to find the best conceptual model that allows us to understand its…

Managing initiatives in the Enterprise: How to get ideas off the ground and into execution What happened to that project? One of the problems that often arise in companies is related to the lack of execution of ideas and/or initiatives generated by the organization itself. It is curious to see how many companies dedicate a…

Learning Agility The key executive competency Last year we received a study by Columbia University and CCL (Center for Creative Leadership) on executive competencies and key people in the organization. In it they outlined the concept of “learning agility” and from that they launched a survey to gather information on a considerable number of executives…

Return to face-to-face attendance. New Normal Operating Models: …or how to combine productivity, labor attractiveness and focus. Today we are going to address the issue of return-to-office strategies.  Numerous companies are consulting us on how to return, and the question that arises is: should we think about how to return or how not to return?…

Remote Management ModelsCultural or methodological change? Following on from our previous article in which we addressed the issue of new operational models arising from remote working, today we would like to focus in particular on remote management. By Management we refer to the way of planning activities in general (of an area, a team, a…